Ever since the September 11, 2001 terrorist attack, air travel in the U.S. has become much more difficult due to increased regulations and security requirements. But the latest incident on United Airline flight 3411 from Chicago O’Hare to Louisville, Ky. this past Sunday definitely takes the cake.
“United Passenger Dragged From Overbooked Flight” reads the New York Times headline. Judging from the video footage taken by other passengers on the flight, for sure no one wishes this would happen to them. At least not with United.
Overbooking is a standard practice by the airlines for business reason. So you would think the airlines know how to handle it as part of the business, especially when the airline advertises itself as “fly the friendly sky.”
Dragging a seated passenger off the plane to make room for United Airline’s staff is the antithesis of customer service. Maybe United Airline is making too much profits and can care less about losing customers.
What is your experience with airlines or customer service in general?