Part 1 here.
A few days ago, I came across this quote:
Empathic listening takes time, but it doesn’t take anywhere near as much time as it takes to back up and correct misunderstandings when you’re already miles down the road, to redo, to live with unexpressed and unsolved problems ~ Franklin-Covey
Empathic listening, according to Stephen Covey, author of the 7 Habits of Highly Effective People, is the skill of listening and responding with both the heart and mind to understand the speaker’s words, intent, and feelings. A critical but often overlooked skill, myself included.
Of course, the empathic listening takes more efforts (and time). But what caught my eyes from the quote above is that in the grant scheme of things, the alternative is actually worse. In other words, we can’t afford not to be patient and listen empathically especially when the relationship is important.
A wise investment that is worthy of reminding.